Truck rolls cost time, money, and stress for both integrators and their customers. The good news is that with Carina:PA, integrators can significantly reduce the number of truck rolls required to maintain and troubleshoot PA and communication systems. Here are three ways integrators can reduce truck rolls with Carina.

1. Remote Access

Are you driving to individual schools when principals report that the bells stopped ringing or for bell schedule changes? Danny Layton from DCS Telecom worked with a principal who submitted an IT ticket for every bell schedule change. With the Carina Cloud Portal, school admins or integrators can update the bell schedule remotely, eliminating unnecessary site visits and saving valuable time.

Learn more about the Carina Cloud Portal

2. 100% Uptime

One of the primary reasons integrators have to make service calls is when speakers go offline. If a speaker stops working unexpectedly, it creates stress for both the school and the service provider. Argyle ISD in Texas encountered issues with speakers going offline in one of their schools. When they installed Wahsega speakers in their new school, they experienced 100% uptime, completely eliminating the problem. Reliable hardware means fewer service calls and a more satisfied customer.

3. Reducing Perceived Problems

Sometimes, what seems like a critical system failure is just a misunderstanding of how the system works. This can lead to unnecessary truck rolls when there’s no actual issue. Complex systems can be intimidating, but Carina is designed for intuitive use. Jeremy Womack, a former band director at Boyd Buchanan School, now manages his school’s bell schedule without needing IT assistance. The easier a system is to operate, the fewer false alarms integrators have to respond to.

Final Thoughts

Reducing truck rolls benefits both integrators and the schools they serve. By leveraging Carina, integrators can decrease unnecessary service calls, lower operational costs, and improve customer satisfaction. Whether through remote troubleshooting, reliable hardware, or user-friendly design, Carina makes system maintenance more efficient and cost-effective for everyone involved.

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