Welcome to Wahsega Support
We are here to help you with any questions or issues you might have. How may we assist you?
FAQ’s
Carina
Can my Carina system continue operating if the power goes out?
Can my Carina system continue operating if the internet goes down
How many paging zones does Carina support?
Can Carina integrate into our mobile radio groups?
Do you have a Quick Start Guide?
Yes, check out our Carina Quick Start guide here.
What are the current Carina firmware versions?
As of November 1, 2024, current Carina firmware versions are:
- Carina Event Manager – 3.1.1
- Carina IP Speaker & IP Display – 3.3.2
- Carina Zone Controller – 2.1.2
- Carina IP Intercom – 3.1.2
- Carina PBX and PBX Lite– 2.4.4
Where can I download the latest Carina firmware?
Carina customers can download the latest firmware from our self-service portal. Please request access to the firmware portal here.
If you have a login to our Wahsega Filecamp firmware portal, you can access it here.
How can I access the Carina Cloud Portal?
What is the Carina Cloud portal? The Carina Cloud portal is a remote management tool to make schedule changes to the local Carina Event Manager. Introduction to the Carina Cloud portal here.
Can my organization or school upgrade to the Carina Cloud portal? Learn more about upgrading to the Carina Cloud portal here.
I have already upgraded to the Carina Cloud portal. What is the URL to login to the Carina Cloud portal? The link to login to the Carina Cloud portal is: https://app.carina-cloud.com/
General
What are your hours of operation?
If I call for support, am I actually going to talk to a person?
Why is someone calling me from the Customer Success team after we have already purchased your system?
Hardware
How does the speaker daisy-chaining work?
How far can you read the text on the IP Displays?
Can you control the flasher colors and blinking speed? How many colors?
Can IP displays only show the time?
What do I do if my room is too big for one speaker or display?
Can you call multiple numbers from a ceiling speaker/ display with a panic button?
InformaCast
What are the current InformaCast firmware versions?
As of December 6, 2024, current InformaCast firmware versions are:
- InformaCast IP Speaker & IP Display – 2.3.1
- InformaCast Zone Controller – 1.4.6
Couldn’t Find Your Answer?
Use our contact form and our customer success team will help get you in touch with the right person to resolve your issue.