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We are here to help you with any questions or issues you might have. How may we assist you?

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FAQ’s

Carina

Can my Carina system continue operating if the power goes out?
Yes as long as you have UPS backups for your PoE switches. Our system will last 10x times longer than our competitors.
Can my Carina system continue operating if the internet goes down
Yes! Carina is a hybrid system that continues operating even if the internet goes down.
How many paging zones does Carina support?
20 individual paging zones.
Can Carina integrate into our mobile radio groups?
Yes, using an IP Paging Zone Controller, Carina messages can be broadcast to mobile radio frequencies
Do you have a Quick Start Guide?

Yes, check out our Carina Quick Start guide here.

What are the current Carina firmware versions?

As of November 1, 2024, current Carina firmware versions are:

Where can I download the latest Carina firmware?

Carina customers can download the latest firmware from our self-service portal. Please request access to the firmware portal here.
If you have a login to our Wahsega Filecamp firmware portal, you can access it here.

How can I access the Carina Cloud Portal?

What is the Carina Cloud portal? The Carina Cloud portal is a remote management tool to make schedule changes to the local Carina Event Manager. Introduction to the Carina Cloud portal here.

Can my organization or school upgrade to the Carina Cloud portal? Learn more about upgrading to the Carina Cloud portal here.

I have already upgraded to the Carina Cloud portal. What is the URL to login to the Carina Cloud portal? The link to login to the Carina Cloud portal is: https://app.carina-cloud.com/ 

General

What are your hours of operation?
Our offices are open from 8am – 5pm EST, Monday through Friday.
If I call for support, am I actually going to talk to a person?
Absolutely! We pride ourselves on our customers support and a team is ready and waiting to help
Why is someone calling me from the Customer Success team after we have already purchased your system?
As part of our commitment to making sure each and every customer is beyond happy, we follow up several times after installation to make sure that everything went smoothly. We love to hear what you think about our products, both good and bad. No matter what the feedback is, it helps us continually improve our product lines.

Hardware

How does the speaker daisy-chaining work?
With a primary WL-SPKR-22-CAR speaker installed, you can daisy-chain a WL-SPKR-22-2R Second Room speaker from the primary. Both speakers will act independently from each other thus saving up to 50% cable home runs and PoE switch ports. 
How far can you read the text on the IP Displays?
On the large display, it is viewable up to 200ft.
Can you control the flasher colors and blinking speed? How many colors?
Yes, with Carina you can choose blinking speed or a solid color. Currently, 14 colors are available.
Can IP displays only show the time?
The standard state of the display will show time and date but you can send custom scrolling text messages across the display. Each display supports up to 256 characters.
What do I do if my room is too big for one speaker or display?
You can connect an extension speaker to either a speaker or display to extend audio coverage.
Can you call multiple numbers from a ceiling speaker/ display with a panic button?
Yes, with Carina you can program two different numbers to be called depending on how long the button is depressed.

InformaCast

What are the current InformaCast firmware versions?

As of July 15, 2024, current InformaCast firmware versions are:

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